TV Station Uses a Secret Shopper

It's unusual to get a chance to watch a video of a secret shopper in action.

When a local TV station wanted to find out how five stores measured up for customer service, they hired an experienced mystery shopper to investigate for them. This video tells the story. In regular mystery shopper jobs you would evaluated more than just how long it took to get store employees to help you and help helpful they were when they did assist you. You could be asked to look … Continue reading